Telecommunications For Business
The ways we work are evolving, its time to transform the way you communicate.
New Zealand owned and operated
Years of Innovation
Of businesses trust HITECH for their solutions
ISP Network Services
Handsets & Headsets
To learn more about our telecommunication and internet services click on each of the icons above or scroll to the bottom of the page to fill in our contact form and speak to us directly.
Businesses choose Hitech because we offer a full end-to-end service.
But don’t just take our word for it:
Being able to handle calls quickly and efficiently is crucial for First Assistance, especially in life or death situations that the company often deals with. Rapid response to these emergencies requires a reliable and flexible contact centre solution.
First Assistance turned to Mitel and channel partner Hitech to support its 150 contact centre agents in New Zealand, and 15 agents in Sydney, who alternate between three different shift patterns to provide 24-hour-a-day coverage.
Scott Armit, Software Delivery Manager, First Assistance>
Being able to continually offer all our clients the best service is one of the most important principles that our business has. And this is possible because of the continued support and guidance that we get from Hitech Solutions. They are always available to help out with any of our telephony needs and find the best solutions.
We have a huge variety of clients with different requirements but with Hitech’s 24/7 support we have been able to deliver a solution for them all.
Hitech has been our telephony partner of choice since 2012.
Phillipa McIntosh, Contact Centre Manager, Pulse Business Solutions
During the recent Covid-19 pandemic response healthAlliance needed to quickly implement a new telephony system for our Service Desk while still providing essential support services to our Northern Region District Health Board customers so that we could move into a Working From Home model.
HiTech was able to help us implement Mitel Contact Centre in just 10 days, delivering a stable telephony platform ensuring we could still meet customer demand.
We were easily able to train our Agents on the new software without disruption. The feedback has been positive as the team has adapted not only to a new telephony system, but also working from home, as well as the unprecedented demand we were experiencing from our frontline health sector customers.
During this time HiTech has been available and responsive. As an implementation partner they made our journey as smooth as possible and worked hard to assist us in meeting our timelines.
Andrea Kenrick. Manager Customer Centre, healthAlliance
Whether selecting hardware for our core network or choosing upstream partners we hand-pick the best…why risk anything less?
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