OR CALL: 0800 003 201

Customer Support

We are here for you.

As a Hitech Client you have access to our team of expert engineers providing 24/7 emergency support.

Please fill in your support request details below and it will be submitted to our support portal for review.

Name*
First Last
Business Name*
Email*
Phone*
Issue Severity
Please bear in mind that if your issue is serious or critical you will need to contact our support desk directly by calling 0800 898 746.
- Low
- Normal
- Serious
- Critical
Message*
Please outline your primary issue here and how you would like for us to assist you.
CAPTCHA
It is the responsibility of CUSTOMER to escalate all technical problems. Hitech will use all reasonable commercial efforts to respond to Technical Support inquiries, under normal business conditions, during published coverage hours, in accordance with the response time chart outlined as part of our standard SLA. Emergency Hotline Technical support is available 24x7, for Mitel installations for critical, system-down emergencies on 0800 898 746. For a copy of our standard SLA please speak to your account manager or request one as part of your message above.
Email
This field is for validation purposes and should be left unchanged.

*These timeframes are to act as a guide, please refer to your individual contract for to confirm your SLA targets.

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Level 3, Takapuna Finance Centre, 159 Hurstmere Road
Takapuna, Auckland 0622

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NZ Toll Free: 0800 003 201
International: +64 9 489 1502
Support: 0800 898 749

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Mon-Fri: 8:00 : 17:00
Saturday-Sunday: Closed
(Support open 24/7)