Being able to continually offer all our clients the best service is one of the most important principles that our business has.  And this is possible because of the continued support and guidance that we get from Hitech Solutions.  They are always available to help out with any of our telephony needs and find the best solutions.

We have a huge variety of clients with different requirements but with Hitech’s 24/7 support we have been able to deliver a solution for them all.

Hitech has been our telephony partner of choice since 2012.

Phillipa McIntosh, Contact Centre Manager, Pulse Business Solutions

During the recent Covid-19 pandemic response healthAlliance needed to quickly implement a new telephony system for our Service Desk while still providing essential support services to our Northern Region District Health Board customers so that we could move into a Working From Home model.

HiTech was able to help us implement Mitel Contact Centre in just 10 days, delivering a stable telephony platform ensuring we could still meet customer demand.

We were easily able to train our Agents on the new software without disruption. The feedback has been positive as the team has adapted not only to a new telephony system, but also working from home, as well as the unprecedented demand we were experiencing from our frontline health sector customers.

During this time HiTech has been available and responsive. As an implementation partner they made our journey as smooth as possible and worked hard to assist us in meeting our timelines.

Andrea Kenrick. Manager Customer Centre, healthAlliance