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AI is revolutionising the customer experience
OR CALL: 0800 003 201Like it or not, artificial intelligence (AI) is everywhere. Sometimes it’s obvious—like when a chatbot pops up on a website and offers help. But AI is being used in ways we may...
The most important Contact Centre trends of 2020
OR CALL: 0800 003 201We have seen a lot of changes to the Contact Centre and Customer Experience landscape in 2020 already. Cloud communications and virtual agents were already on the forefront of...
AI is revolutionising the customer experience
OR CALL: 0800 003 201Like it or not, artificial intelligence (AI) is everywhere. Sometimes it’s obvious—like when a chatbot pops up on a website and offers help. But AI is being used in ways we may not even realise. The question isn’t when AI will begin to play a role...
The most important Contact Centre trends of 2020
OR CALL: 0800 003 201We have seen a lot of changes to the Contact Centre and Customer Experience landscape in 2020 already. Cloud communications and virtual agents were already on the forefront of everyone’s minds, and social media was more important than ever. This...
When the call came, Hitech rose to the challenge.
Establishing a Cloud Contact Centre Solution in less than two weeks.We would normally write a case study to give an example of the work we regularly deliver but, there is nothing regular about the lockdown in March 2020 that caused a global standstill. Although, it...
Covid-19 Lockdown Information
CALL US NOW: 0800 003 201Covid-19 UpdatesLatest Update: On the 31st of August Auckland moved to Level 2.5 and the rest of New Zealand remained at Level 2 status. Throughout Lockdown 2.0 we have continued to provide the best possible service to all of our customers and...
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How to keep staff Engagement up when working remotelyWant to make sure you get notified about all of our articles? Sign up to our regular email updates here:Needing to set your staff up to work remotely? Speak to us today.We recently were asked a question from a team...
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