Protected: The most important Contact Centre trends of 2020

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Every legitimate business needs a professional way for their customers to contact them.

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AI is revolutionising the customer experience

AI is revolutionising the customer experience

OR CALL: 0800 003 201Like it or not, artificial intelligence (AI) is everywhere. Sometimes it’s obvious—like when a chatbot pops up on a website and offers help. But AI is being used in ways we may not even realise. The question isn’t when AI will begin to play a role...

When the call came, Hitech rose to the challenge.

When the call came, Hitech rose to the challenge.

Establishing a Cloud Contact Centre Solution in less than two weeks.We would normally write a case study to give an example of the work we regularly deliver but, there is nothing regular about the lockdown in March 2020 that caused a global standstill. Although, it...

Covid-19 Lockdown Information

Covid-19 Lockdown Information

CALL US NOW: 0800 003 201Covid-19 UpdatesLatest Update: On the 31st of August Auckland moved to Level 2.5 and the rest of New Zealand remained at Level 2 status. Throughout Lockdown 2.0 we have continued to provide the best possible service to all of our customers and...

Covid-19 Response

Covid-19 Response

How to keep staff Engagement up when working remotelyWant to make sure you get notified about all of our articles? Sign up to our regular email updates here:Needing to set your staff up to work remotely? Speak to us today.We recently were asked a question from a team...


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