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Customer Support

We are here for you.

As a Hitech Client you have access to our team of expert engineers providing 24/7 emergency support.

Please fill in your support request details below and it will be submitted to our support portal for review.

  • Please bear in mind that if your issue is serious or critical you will need to contact our support desk directly by calling 0800 898 746.
  • Please outline your primary issue here and how you would like for us to assist you.
  • It is the responsibility of CUSTOMER to escalate all technical problems. Hitech will use all reasonable commercial efforts to respond to Technical Support inquiries, under normal business conditions, during published coverage hours, in accordance with the response time chart outlined as part of our standard SLA. Emergency Hotline Technical support is available 24x7, for Mitel installations for critical, system-down emergencies on 0800 898 746. For a copy of our standard SLA please speak to your account manager or request one as part of your message above.
  • This field is for validation purposes and should be left unchanged.

Target SLA

*These timeframes are to act as a guide, please refer to your individual contract for to confirm your SLA targets.


Hitech Office

Level 3, Takapuna Finance Centre, 159 Hurstmere Road
Takapuna, Auckland 0622

Call Us

NZ Toll Free: 0800 003 201
International: +64 9 489 1502
Support: 0800 898 749


Mon-Fri: 8:00 : 17:00
Saturday-Sunday: Closed
(Support open 24/7)


New Zealand owned and operated

Years of Innovation

Of businesses trust HITECH for their solutions