Covid-19 Updates

Latest Update:

On the 31st of August Auckland moved to Level 2.5 and the rest of New Zealand remained at Level 2 status. Throughout Lockdown 2.0 we have continued to provide the best possible service to all of our customers and to deliver creative solutions to changing communication’s requirements.

At any level we will be available for any support or service requirements you have. Reach out to us by phone, email or by using the contact form at the bottom of this page. Where possible, we are working to minimise non-essential face to face contact with video conferencing solutions, if you have to visit our office please follow all government guidelines about social distancing, handwashing and recording your video with our QR tracker.

Hitech has put strategies in place to ensure our services to our customers are well supported when our offices are closed and throughout the various levels of lockdown. We also hope to give you some ideas around what you can do to help your teams if they need to work remotely.

If you would like to discuss any of these points or would like to speak to an Account Manager call us on 0800 003 201 or request a call back at info@hitechsolutions.co.nz.

No impact to your service

Like the products and services we sell, the majority of our company applications, technology and systems are delivered through cloud-based or remotely accessible services.
This means that our staff can work from anywhere and thanks to our Resilient Network we can continue to provide key services to all customers in the event of a New Zealand wide shutdown. You can expect zero disruption to how you would usually communicate with our different departments regardless of where we are working.

Continued responsive support

Yes, we are experiencing heightened levels of support requests but its still Business As Usual at Hitech. We will continue to action all adds, moves, and changes as required.

Our Online Support Desk and Contact Centre run on cloud-based platforms and can operate remotely at 100% throughout all Level’s of Lockdown.

Further to this, we are pleased to announce we have added new team members to support our customers at this time.

Enough about us, what about your business?

Now is a good time to assess your current telephony solution and ensure that you are prepared for any further disruption:

• Meetings are more productive when employees can transition between chat, voice and video seamlessly on a single cloud application. We are currently offering a free trial of MiTeam Meetings *
• We can provide you with additional technology such as Jabra’s panacast and speak product ranges to help with video conferencing and meetings.
• We can also review your current Telephony or Unified Communication Platform and recommend and features or services that are available for you to be as prepared as possible.

*T’s and C’s apply. MiTeam Meetings requires MiCollab v9.1 or higher.

Let’s Talk