Telecommunications – 100% NZ Owned 

The ways we work are evolving, its time to transform the way you communicate.

Hitech Customers are leading the change with these popular services:

Remote Working Voice & Video

Hitech Remote Working Voice and Video

Contact Centre
as a Service

Hitech Contact Centre as a Service

Voice for Teams Connectivity

Hitech Voice for Teams Connectivity

Cloud Connect
Services

Hitech Cloud Connect Services

Secure
SD-WAN

Hitech Secure SD Wan

%

New Zealand owned and operated

Years of Innovation

Of businesses trust HITECH for their solutions

Discover a communication solution that connects your business to the world:

Voice Cloud Communication

ISP Network Services

Collaboration Tools

Handsets & Headsets

To learn more about our telecommunication and internet services click on each of the icons above or scroll to the bottom of the page to fill in our contact form and speak to us directly.

Our Clients choose Hitech because we offer a full end-to-end service.
But don’t take our word for it:

Being able to handle calls quickly and efficiently is crucial for First Assistance, especially in life or death situations that the company often deals with. Rapid response to these emergencies requires a reliable and flexible contact centre solution.

First Assistance turned to Mitel and channel partner Hitech to support its 150 contact centre agents in New Zealand, and 15 agents in Sydney, who alternate between three different shift patterns to provide 24-hour-a-day coverage.

Scott Armit, Software Delivery Manager, First Assistance>

Being able to continually offer all our clients the best service is one of the most important principles that our business has.  And this is possible because of the continued support and guidance that we get from Hitech Solutions.  They are always available to help out with any of our telephony needs and find the best solutions.

We have a huge variety of clients with different requirements but with Hitech’s 24/7 support we have been able to deliver a solution for them all.

Hitech has been our telephony partner of choice since 2012.

Phillipa McIntosh, Contact Centre Manager, Pulse Business Solutions

During the recent Covid-19 pandemic response healthAlliance needed to quickly implement a new telephony system for our Service Desk while still providing essential support services to our Northern Region District Health Board customers so that we could move into a Working From Home model.

HiTech was able to help us implement Mitel Contact Centre in just 10 days, delivering a stable telephony platform ensuring we could still meet customer demand.

We were easily able to train our Agents on the new software without disruption. The feedback has been positive as the team has adapted not only to a new telephony system, but also working from home, as well as the unprecedented demand we were experiencing from our frontline health sector customers.

During this time HiTech has been available and responsive. As an implementation partner they made our journey as smooth as possible and worked hard to assist us in meeting our timelines.

Andrea Kenrick. Manager Customer Centre, healthAlliance

KEY PARTNERS

Whether selecting hardware for our core network or choosing upstream partners we hand-pick the best…why risk anything less?

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Hitech Office

Level 3, Takapuna Finance Centre, 159 Hurstmere Road
Takapuna, Auckland 0622

Call Us

NZ Toll Free: 0800 003 201
International: +64 9 489 1502
Support: 0800 898 749

Hours

Mon-Fri: 8:00 : 17:00
Saturday-Sunday: Closed
(Support open 24/7)