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The most important Contact Centre trends of 2020

OR CALL: 0800 003 201We have seen a lot of changes to the Contact Centre and Customer Experience landscape in 2020 already. Cloud communications and virtual agents were already on the forefront of everyone’s minds, and social media was more important than ever. This...

When the call came, Hitech rose to the challenge.

Establishing a Cloud Contact Centre Solution in less than two weeks.We would normally write a case study to give an example of the work we regularly deliver but, there is nothing regular about the...

Covid-19 Lockdown Information

CALL US NOW: 0800 003 201Covid-19 UpdatesLatest Update: On the 31st of August Auckland moved to Level 2.5 and the rest of New Zealand remained at Level 2 status. Throughout Lockdown 2.0 we have...